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Home Doctor Visit
Safe, transparent care built on trust, privacy, and Australian healthcare standards
When you fall ill outside clinic hours and reaching an emergency department is too much, 13CURE provides after-hours GP home-visit services for patients who require medical assessment at home. Our in-home GP service connects patients with AHPRA-registered doctors who can assess symptoms and provide clinical guidance when local clinics are closed. In the event of an unexpected illness, chronic condition management, or if your child is sick and you are in NSW, patients can request a mobile doctor visit for medical assessment at home, which is how healthcare should be delivered to you at your home or wherever you are.
A fully qualified, AHPRA-registered GP provides urgent medical care in your home for non-life-threatening conditions when your regular clinic is closed.
The service is perfect for those who are so unwell that they cannot travel, including families with sick children, elderly patients, and those with limited mobility or chronic diseases.
Home doctor visits may be bulk billed for eligible patients with a valid Medicare or DVA card, subject to clinical eligibility and Medicare requirements.
Doctors can assess symptoms, provide clinical advice for common health concerns, issue starter packs of essential medicines, issue medical certificates, and write prescriptions and referrals to specialists.
You can schedule a visit online or by phone after hours. Arrival times vary depending on location, demand, and clinical priority.
A detailed report from your consultation will be sent to your regular doctor the following day (if you agree) so they can stay up to date on your health condition.
A home doctor visit, or house call, is a patient consultation with a qualified General Practitioner (GP) in the patient's home. This service is intended to take over the care of patients when their usual GP clinic is closed in the evenings, on weekends, and on public holidays. It is the heart of community healthcare, providing timely evaluation for non-life-threatening and urgent conditions that cannot wait until a standard appointment.
These in-home GP services are most similar to acute, episodic illnesses and may be suitable when travelling to a clinic is difficult or impractical. The cases where you or any member of your family is too sick to leave the house, you have restricted mobility, and you have to look after other dependents are some of them. In such cases, a doctor's home visit is ideal, as it provides access to after-hours primary care in community settings. For more insight on when to opt for home visits instead of emergency services, see our after-hours and urgent care guide.
Our mobile doctors are equipped to handle everyday health needs outside regular clinic hours. At the same time, we refrain from posting direct treatment guidance online, but patients need to know when an in-home GP consultation would be appropriate.
The GP attending a house call can determine the cause of the health condition and provide treatment if the condition is general/basic, but the symptoms are severe. In such cases, the most vulnerable and dependent on others should be considered, especially older adults who may tire easily during the trip and parents with a feverish child, who are best kept at home to rest. Conditions that can be managed at home include general malaise, respiratory symptoms, stomach disorders, and other non-emergency issues that require a professional doctor's opinion. The initial aim is to provide an evaluation and a management plan at a familiar, comfortable venue for the patient.
Although a doctor's home visit is an excellent solution for most urgent health problems, it is equally important to recognise that this service has limits. The service in question should never be considered a substitute for emergency medical care. Hospital emergency departments are equipped with highly specialised, immediate resources. To help you decide the best path for your symptoms, you can use the Healthdirect Symptom Checker to determine whether you need emergency care or a GP.
Call 000
You should always dial Triple Zero (000) and ask for an ambulance. Medical emergencies are examples, but not limited to, the following:
If you dare to handle such incidents through a home visit, you will most likely face very dangerous delays in receiving your life-saving care. We adhere to the highest standards in everything we do, including ensuring that our patients receive the level of care that best matches their needs. For more details on triage, visit our guide on when to call 000 vs after-hours care.
Safety, efficiency, and inner peace are the main factors throughout our entire procedure. It is about a seamless, professional experience that we prioritise from the moment the patient contacts us through to follow-up care. Our system unifies booking, dispatch, and communication to deliver reliable GP in-home patient care on time and efficiently.
This is when you request a visit via an online form or by phone. Our experienced management assigns urgency levels based on available information about the problem and decides whether a home visit is appropriate. The doctor is dispatched to the location, and you receive an update on their expected arrival time. The visit is when the physician conducts a comprehensive evaluation, establishes a follow-up plan, and completes all documentation. After that, a report is forwarded to the patient's regular GP for ongoing care. This integrated system ensures that urgent health needs are met without interruption by the primary healthcare provider. If a physical visit is deemed unnecessary, we also offer a telehealth service in Brisbane.
We have simplified the process to make booking a home doctor online with a GP in NSW and other service areas easy and stress-free.
You can easily organise a home doctor visit through our website or call our contact centre at 13CURE (2873). Our service is available only after hours: bookings are accepted from 6:00 pm on weekdays, midday on Saturdays, and 24 hours on Sundays and public holidays. You should provide the patient's name, address, symptoms, and Medicare number.
The patient's symptom description will be assessed by our trained operators based in Australia. The purpose is to decide the appropriateness of a home visit and to eliminate the possibility of a medical emergency. Once established, our system will confirm and accept your request.
Your request will be referred to a qualified, AHPRA-registered doctor in your neighbourhood. Our state-of-the-art dispatch system connects you with the nearest available doctor, reducing your wait time.
You will receive an SMS confirmation containing an estimated arrival time. Our team aims to have a doctor at your place within 2-3 hours, and you will be updated about their journey and progress.
In-home GP care is also an excellent choice, as it may reduce the need to travel to a clinic when unwell, especially for older adults and other vulnerable patients, and it is available after hours. The main advantage is that the patient can receive the required medical care in a relaxed, familiar, and low-anxiety setting.
Among the benefits of home visits after-hours are these:
An in-home GP consultation eliminates the need to travel when you are sick, and it's ideal for patients with mobility issues, parents with sleeping children, or people who lack transport.
By staying at home, you and your family won't be exposed to the crowds of patients you would encounter in a clinic or hospital waiting room. Some patients may prefer a home assessment to avoid waiting in public areas when unwell.
The doctor can observe patients' home surroundings, providing additional information to inform their judgment. Patients are often in a more relaxed state and can share their health problems more freely.
A home doctor visit allows carers to stay with their loved ones, eliminating the logistical challenges of attending a clinic.
Learn more about accessing after-hours medical care
Continuity of care with home doctor visits in Australia supports ongoing patient management after after hours consultations. Visit summaries and relevant clinical information may be shared with a patient's regular GP where appropriate, helping maintain coordinated and consistent healthcare.
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Daytime and after hours home doctor visits both provide GP care at home in Australia, but they differ in timing and availability. Daytime visits may operate during standard clinic hours, while after hours services cover evenings, weekends, and public holidays for non emergency conditions.
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Home doctor visits are available in many major cities across Australia, providing after hours GP care at home for non emergency conditions. Availability may vary by suburb and demand, with services operating during evenings, weekends, and public holidays.
Read more ->Elders and children are two highly vulnerable groups in any community, and our program can benefit them in particular. We provide comprehensive, adaptable services that account for the specific needs of families, seniors, and their caregivers.
The in-home GP for seniors is crucial, as it helps manage chronic diseases, conducts medication reviews, and provides the necessary care for acute illnesses without the heavy burden of a clinic visit. Our service offers a solution for residents of aged care facilities and people with limited mobility. There are numerous benefits for elderly patients in receiving timely medical care in a pleasant, comfortable environment.
When a child has a fever or is unwell, a pediatric house call can provide significant relief for parents. It allows the kid to be examined while resting in their familiar environment, avoiding stressful and disruptive night trips to the emergency room. Our doctors are skilled in managing common childhood health issues; thus, they can provide reassurance and develop an easy-to-understand management plan for anxious parents.
Affordability is the most significant aspect of our facility. We aim to make after-hours GP services accessible through Medicare-supported billing where eligible. This ensures that every Australian can access healthcare without financial strain, as outlined in the Medicare and bulk billing guidelines provided by the Australian Government. We organise bulk-billing for home doctor visits for everyone with a valid Medicare or Department of Veterans' Affairs (DVA) card.
Bulk billing for home doctors means we take the Medicare benefit as the full service payment. There are no out-of-pocket fees, gap payments, or hidden consultation charges. Moreover, this direct-billing method eliminates the financial issues often associated with after-hours medical care. If you want more information about the process, follow this link to our fees and billing guide.
Checking whether one can have a bulk-charge home doctor visit is simple but still very important. The most important condition is that the person must hold a valid Medicare or DVA card
Here is a checklist of how you can be sure you are covered:
When placing a call to a booking centre or filling in an online form, you will be required to provide the patient's Medicare number along with the Individual Reference Number (near the name on the card)
Ensure your Medicare card is not expired. If you have lost your card and want to update your details, you can do so via your myGov account linked to Medicare.
Although our service is bulk-billed for all Medicare cardholders, having a Pensioner Concession Card and a Health Care Card can be handy for accessing other health services, so it is always good to have them with you
Our agents will verify your eligibility during the booking process to ensure a hassle-free journey.
It's a pleasure to provide our doctors with the best support possible. A few straightforward preparations can make their visit more productive. These checklist points do all the work. They guarantee that the doctor will have everything needed for a detailed assessment.
The patient's Medicare card, a list of current medicines, and their regular GP or clinic details are necessary for the examination.
The patient's place should be well-lit. This enables the doctor to conduct a thorough physical examination.
Parents, please move pets to a separate area before the doctor arrives to ensure the safety and well-being of our doctor and your pets.
Our team or the doctor may want to speak with you when they arrive, so it's best to have it with you and set it to an audible volume.
By doing these things, we can honour our pledge at each consultation.
Patient trust is the main point of our service. We assure you that every 13CURE doctor who comes to your home is a skilled medical professional who complies with Australia's strict healthcare standards. Our practitioners operate within the Australian primary care framework to ensure high-quality clinical outcomes for every home visit.
Every physician working with us is:
Fully registered with the Australian Health Practitioner Regulation Agency (AHPRA), the national body responsible for regulating health professionals.
Our doctors have extensive experience in general practice, urgent care, and emergency medicine and are therefore highly skilled in treating a wide range of medical conditions.
Our service meets the Royal Australian College of General Practitioners (RACGP) standards for medical deputising services. You can read more about our safety during home visits.
We have a rigorous credentialing system that ensures you receive hands-on care that is both accessible and affordable.
Advanced healthcare is about providing care most suitably and conveniently. Our physical home visits are combined with telehealth to form a comprehensive care model. This hybrid model ensures that the basic idea of continuous, accurate care is maintained.
For instance, a patient might have an initial home visit for an acute condition. If a follow-up is needed to monitor progress or discuss test results, it can often be done conveniently via telehealth. The notes on shared patients between these two services help the consulting doctor understand your recent medical history. The integration is handy, especially when a physical examination is unnecessary. Hence, the patient is spared the need to make an appointment, while the quality of medical oversight remains high.
The in-home GP services are a lifeline for the Australian health system, helping it remain balanced and efficient. They make healthcare easily accessible in the community after hours, which lessens pressure on public hospital emergency departments.
Most urgent, non-life-threatening conditions we handle at home could have led to a long, stressful, and tiring wait in an emergency room. We help define the difference between our urgent care vs emergency room guide. Additionally, the mobile doctor service means that remote communities in NSW and across Australia will no longer face healthcare access issues caused by distance and time constraints. Our commitment to the community's well-being is central to who we are and to our dedication. See our availability in major cities here.
You can receive professional, bulk-billed medical care in the safety and comfort of your own home. Our home doctors' team is here for you when your regular GP is closed. Book your after-hours doctor today.
Discover why 13CURE is trusted across New South Wales. Watch our video to hear directly from our patients about their experiences with our dedicated after-hours medical service. With a 99% satisfaction rate, we strive to exceed expectations in care and communication, ensuring your well-being is always our priority.
