About Us
What We Do and How it Started
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About Us
What We Do and How it Started
13CURE is a medical dispatching service based in the Sydney metropolitan area. However, our service includes a broad variety of different locations across New South Wales.
The concept of 13CURE was once an idea stemming from a mere observation that Aussies find it hard to get medical help with proper clinic hours. Families with sick kids, older people who are physically weak, or people living in isolated areas often end up needing a doctor after hours, but at the same time have no direct way to get hold of one.
In 2018, medical professionals and technology experts came together to solve this gap. The goal was straightforward: bring doctors to patients, not the other way around. From the beginning, 13CURE has worked through an AGPAL Accredited Medical Deputising Service, ensuring our processes follow recognised standards for safe after-hours care. Every doctor providing care is Australian based and fully AHPRA-registered, supporting ethical and professional practice. Our organisation is also listed on the ASIC register as a recognised Australian company, reinforcing our commitment to transparency and responsible operations.
The initiative that the founders pledged to make a difference with has dramatically expanded. Now, it has become a big national service that people rely on and love for its human approach to health.
13CURE has evolved into one of Australia's most reliable and expanding after-hours GP services, providing comprehensive medical care through home visits and telehealth consultations.
One of Australia's reliable and expanding after-hours GP services offering home doctor visits and telehealth consultations across NSW and QLD.
Every 13CURE doctor is registered with AHPRA and must meet the highest standards of professional and ethical conduct that define Australian healthcare excellence.
Our doctors bring diverse medical experience from general practice, urgent care, and community medicine to provide comprehensive patient care.
Our administrative team, patient support staff, and technology partners work behind the scenes to ensure smooth service delivery and patient focus.
13CURE aims to bring the health sector closer to the patient, make it more responsive, and put the patient at the centre of decision-making.
Whether you are a city, suburb, or regional area resident, we aim to offer medical access at the place and time when needed most.
We understand that a doctor's call after hours is the last thing a patient in need should have to do. Our system assures patient safety while prioritising the speed of service.
Treating patients with respect and dignity is the least that moral care professionals can do. Our doctors promise to do so by listening, explaining, and supporting without discrimination.
We adhere to the highest standards in professional conduct and never promote specific treatments or medicines. We emphasise the safety of the caring process.
The confidentiality of patient information and data security are at the core of our concerns. Our digital systems are secure and comply with the Australian privacy standard.
We put the patient at the centre of every decision, ensuring healthcare is delivered on your terms, when and where you need it most.
Unlike services limited to patient connections to call centres or unverified providers, 13CURE maintains only qualified, AHPRA-registered GPs as its partners. Professional supervision is always present for every consultation.
Doctor visits at home and telehealth consultations are different, and the patient will choose which best suits them. Our program offers both for convenience and accessibility.
We understand the cost of care often becomes a stumbling block. We provide bulk-billing doctors and are very transparent about fees to avoid any unpleasant surprises.
We justify and provide information about what we can and cannot do. Hospital emergency departments and 000 are always the first call for life-threatening emergencies.
We work with local doctors and serve regional areas, dispersing our presence outside big cities to enrich local communities with quality healthcare access.
Our doctors engage in continuous learning, regularly updating their knowledge with the latest medical guidelines and best practices to ensure the highest standard of care.
Patients can book online or call our dedicated number.
The system automatically connects the patient with the next available doctor.
The doctor takes care of the patient via telehealth or a home visit, depending on needs.
When suitable, patients might be sent for additional investigations or follow-up care.
We do not promote specific treatments or advertise that results will be achieved with certainty.
All doctors are qualified professionals who comply with Australia's standards of practice.
Patient data is encrypted and managed according to the Australian Privacy Principles.
We do not use fear-based marketing but focus on educated and patient-friendly communication.
Since the early idea, we have supported thousands of after hours GP consultations around Australia.
Families can stay calm during late night illness. Older people avoid travel. Remote areas get access when clinics are closed.
13CURE is an after hours home doctor and telehealth provider for non life threatening conditions. Call 000 immediately if you or someone you know has a life threatening emergency.
Discover why 13CURE is trusted across New South Wales. Watch our video to hear directly from our patients about their experiences with our dedicated after-hours medical service. With a 99% satisfaction rate, we strive to exceed expectations in care and communication, ensuring your well-being is always our priority.
