Patient Consent & Verification
Safe, transparent care built on trust, privacy, and Australian healthcare standards
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Patient Consent & Verification
Safe, transparent care built on trust, privacy, and Australian healthcare standards
13CURE is about you and your health, privacy, and peace of mind. Our after-hours home doctor and telehealth services are made available to deliver safe, high-quality care to you and your family while maintaining full compliance with Australian healthcare standards.
This policy tells the story about how we seek your consent, verify your identity, and safeguard your personal and medical information before, during, and after your consultation.
To us at 13CURE, informed consent plus secure verification are not only necessities of law, but, most importantly, they constitute the very base of the trust patients place in their healthcare providers.
Good medical care starts with truthfulness and understanding. For this reason, we provide you with clear information about your service, expenses, and rights before your consultation.
Along with the primary Australian Laws, Health Laws, we comply with the rules of various statutory
authorities and other organisations, including:
The entire process of your visit, from scheduling the appointment to the consultation and follow-up, is guided by these principles.
No medical care or treatment can be started unless the patient has a clear understanding of the service and agrees to it. The process is called informed consent.
By informed consent, it is implied that the individual is made aware of the following:
We do not continue providing care unless you have the opportunity to review all the details and give your consent.
In case of booking a home visit or a telehealth consultation, the method we use is intended to be straightforward, safe, and clear.
While booking via our online platform, you will be provided with clear-cut information on:
After reviewing the information, you'll confirm your consent by ticking the consent box and submitting your appointment. This ensures you are fully briefed and comfortable before going for care.
If you have any questions before giving your consent, our Patient Support Team would be happy to address them.
The basis of patient safety is identification of the person whom we talk to. We therefore carry out identity verification in a secure manner for all home and telehealth consultations to be able to offer anonymity of patients and security of medical information.
An appointment with a doctor is made by you, and we ask you to provide us with an official identification example being a Medicare card, driving license, or DVA card.
An encrypted verification system that complies with Australian digital health security standards is used to verify your information.
At this point, we can confirm your appointment, and the doctor can proceed with the program once you have been verified. This procedure is designed to stop medical identity fraud, which is why only verified patients can receive care.
The method is brief and easy. It does not just deter medical fraud, it also helps to keep accurate medical records and make sure that patients confidentiality is respected.
We implement the same level of data security as other leading industry members, including robust encryption and other data protection measures, to ensure your health records are well-protected. Your information is not shared with any unauthorised third parties, and all data is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Digital Health Agency guidelines.
If you would like to view your medical records or learn more about our data storage policy, please email support@13cure.com.au, and we will take care of it.
At 13CURE, each doctor you consult is registered with AHPRA and fulfills the professional standards required for medical practice in Australia.
The medical practitioners working with 13CURE are registered with AHPRA, indicating they are doctors with verified medical qualifications and who adhere to the professional standards. Thus, your doctor is medically skilled, morally trustworthy, and able to practice.
13CURE has been certified and evaluated by an independent body as conforming to the standards set by the Royal Australian College of General Practitioners (RACGP) for general practice. This credential is a powerful statement of the company's commitment to providing safe, effective, and patient-centred care.
The internal compliance team is always on the lookout for operational processes, privacy safeguards, and clinical practices to ensure they are up to date and aligned with evolving national standards.
At 13CURE, telehealth visits are conducted on a secure, encrypted video platform that meets all Australian telehealth requirements.
Patients can speak with a doctor from home without travelling, waiting in a queue, or unnecessarily exposing themselves. All safety and consent protocols apply to telehealth sessions as they do to home visits.
We additionally make sure that:
13CURE is aware of the fact that trust is the foundation upon which healthcare is built. We aim to provide complete transparency into our operations from consent to data processing.
Should you have any concerns about privacy, security, or how we deliver our services, please contact our Patient Support Team.
We shall provide a timely and respectful response to your inquiry.
We regularly update verification steps to comply with the latest healthcare regulations and best practices. The patients' care delivered by us, due to their commitment, is:
We are here to help and provide you with a safe, respectful, and reliable healthcare experience every time 13CURE is at your service.
Discover why 13CURE is trusted across New South Wales. Watch our video to hear directly from our patients about their experiences with our dedicated after-hours medical service. With a 99% satisfaction rate, we strive to exceed expectations in care and communication, ensuring your well-being is always our priority.
