Patient Consent & Verification
Safe, transparent care built on trust, privacy, and Australian healthcare standards
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Patient Consent & Verification
Safe, transparent care built on trust, privacy, and Australian healthcare standards
13CURE is about you and your health, privacy, and peace of mind. Our after-hours home doctor and telehealth services are made available to deliver safe, high-quality care to you and your family while maintaining full compliance with Australian healthcare standards.
This policy tells the story about how we seek your consent, verify your identity, and safeguard your personal and medical information before, during, and after your consultation.
To us at 13CURE, informed consent plus secure verification are not only necessities of law, but, most importantly, they constitute the very base of the trust patients place in their healthcare providers.
Every part of your 13CURE journey from scheduling to consultation to follow-up is underpinned by our uncompromising commitment to safety, privacy, and moral conduct. We abide by a straightforward rule: your rights, your information, your consent, your choice.
Our patient consent and verification policy are geared towards ensuring that:
We treat a patient consent policy as one piece of a comprehensive compliance puzzle that outlines a firm's dedication to delivering trustworthy and transparent care.
No medical care or treatment can be started unless the patient has a clear understanding of the service and agrees to it. The process is called informed consent.
By informed consent, it is implied that the individual is made aware of the following:
Moreover, the patient agrees to continue with the service voluntarily, fully understanding its nature and purpose.
In case of booking a home visit or a telehealth consultation, the method we use is intended to be straightforward, safe, and clear.
While booking via our online platform, you will be provided with clear-cut information on:
After you have checked the facts, there will be an option for you to tick a box indicating your consent to go ahead with the activity. This online agreement serves as evidence that you have all the necessary information before your appointment.
If you wish to, you can also revoke your consent before or during your consultation by informing the doctor or the staff.
The basis of patient safety is identification of the person whom we talk to. We therefore carry out identity verification in a secure manner for all home and telehealth consultations to be able to offer anonymity of patients and security of medical information.
An appointment with a doctor is made by you, and we ask you to provide us with an official identification example being a Medicare card, driving license, or DVA card.
There is a verification system through which the confirming of the details provided by you is done instantly and securely.
After the verification, the appointment will be booked, and the system log will ensure that only those with the authority can take care of the person and that the personal details are never handed over or accessed illegally.
The method is brief and easy. It does not just deter medical fraud, it also helps to keep accurate medical records and make sure that patients confidentiality is respected.
At 13CURE, each doctor you consult is registered with AHPRA and fulfills the professional standards required for medical practice in Australia.
Our doctors have registration with the Australian Health Practitioner Regulation Agency AHPRA that is responsible for the qualification, good conduct, and performance of healthcare professionals. In this way, all doctors, whom you meet through 13CURE, are the ones who hold the proper qualifications, have the necessary experience and, at the same time, are under Australian law accountable.
Besides that, 13CURE complies with the quality standards marked by the Royal Australian College of General Practitioners RACGP.
Such a certificate is given to those who have systems, policies, and clinical care processes that comply with the safety, reliability, and patient-centred practice national benchmarks.
If you decide on a telehealth consultation, then probably the doctor will be able to explain everything to you in your quiet and comfortable home.
However, if you wonder about these services are suitable and secure, then the answer is yes, since our telehealth system works via secure, encrypted platforms that abide by Australian digital health and privacy standards.
This refers to the situation when:
The act is effortless: online scheduling, safe connection via SMS or email, and meeting your doctor at the time previously set. However, confidentiality and consent norms are as applicable here as in a regular in-person consultation.
After your consultation, the medical notes and any documents like medical certificates or referrals that have been written for you will be added to your digital record in a safe way. If a doctor needs to, they can send a copy of the notes from your consultation to your regular GP, but only if you agree.
Your personal and medical data is being kept in compliance with the privacy standards set by Australia, for example, the Privacy Act 1988 Cth and the Australian Privacy Principles APPs.
We never share your data with third parties for their marketing or other non-medical activities.
Trust though is not given readily but earned through being honest, securing, and doing things regularly.
Here at 13CURE, we are compliant with the rules, and what is more, we let this be known to you in full transparency. Consequently, you will always be aware of how your care and data are managed.
If you are troubled by questions related to consent, identity verification, or info management, then get in touch with our support team, which is always ready to give you a helping hand.
We are here to help and provide you with a safe, respectful, and reliable healthcare experience every time 13CURE is at your service.
Discover why 13CURE is trusted across New South Wales. Watch our video to hear directly from our patients about their experiences with our dedicated after-hours medical service. With a 99% satisfaction rate, we strive to exceed expectations in care and communication, ensuring your well-being is always our priority.
